? Shipping Scope
We deliver globally. Shipping arrangements depend on your order size, destination, and type of product.
Due to the specialized nature of drone accessories and gimbals, some items are shipped via freight or special logistics.
? Order Processing
- All orders are processed within 1–3 business days, excluding weekends and public holidays.
- For large or delicate items, we conduct an additional packaging and inspection process before dispatch to ensure transportation safety.
? Shipping Methods
We use different shipping methods depending on the item type:
| Product Type | Shipping Method |
|---|---|
| Small items (tools/accessories) | Express delivery: DHL, UPS, FedEx, SF Express |
| Medium items (standard gimbals) | Air parcel or registered express service |
| Large / heavy items (e.g. industrial-grade gimbals) | Dedicated freight service or business cargo logistics |
Custom logistics options are available for bulk or enterprise orders. Contact us for a tailored quote.
? Packaging & Handling
- All sensitive items are packaged with industrial-grade foam, composite or anti-shock boxes
- Fragile stickers & vertical symbols are marked clearly
- Moisture control and anti-static packaging available upon request
- For extra-large orders, wooden crates or aluminum flight cases may be used
? Estimated Shipping Time
| Region | Estimated Delivery Time |
|---|---|
| North America ?? | 7–10 business days (express) / 10–14 (freight) |
| Europe ?? | 8–12 business days |
| Asia-Pacific ? | 5–10 business days |
| Middle East & Africa | 10–18 business days |
| Latin America | 14–21 business days |
? Delivery times may vary depending on customs, holidays, local carriers, and the selected logistics service.
? Shipping Cost
- Free shipping for standard orders over $800 Euros (€ / EUR)
- Logistic/freight shipping fees are quoted separately for:
- Oversized gimbals
- Orders with flight cases
- Trade/commercial shipments
We always strive to provide the most cost-efficient and secure shipping solution.
? Customs, Import Duties & Insurance
- All international shipments may be subject to import duties, tax, and customs inspection
- These charges are the buyer’s responsibility unless otherwise agreed
- Fully-insured shipping is available upon request for high-value orders
✈️ Tracking
- For standard express orders, tracking numbers are sent once the order is shipped
- For freight orders, we’ll provide logistics company name, tracking number, and direct contact if required
? Delivery Issues / Damaged Items
If your product arrives damaged or is lost in transit:
- Report within 48 hours of delivery
- Provide photos of the packaging and damage
- We will assist you in filing a claim with the carrier and discuss replacement or refund
Note: Shipping insurance is highly recommended for industrial-grade gimbals and bulk orders.
? Contact Us for Logistics Support
Have a large order or special shipping needs?
Email us: [email protected]
We’ll provide detailed shipping plans, carrier options, customs advice, and quotes tailored to your location.
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